Refund policy

Our Return & Refund Policy

We want you to love your Ash & Aura purchase. We pour our hearts into every candle and package them with care. Please take a moment to read our policy below.

Damages & Incorrect Items

We do our best to ensure every order arrives perfectly. However, if your item arrives damaged, or if you receive the wrong item, please email us within 3 days of delivery at ashandaura.byali@gmail.com.

To help us resolve this quickly, please include:

• Your order number.

• A photo of the damaged or incorrect item.

We will be happy to send you a replacement or issue a full refund for the damaged item.

Returns & Scent Preference

We understand that scent is a very personal experience, and it can be difficult to know if you'll love a fragrance without smelling it first.

Because of this, we will gladly accept returns on candles that are unused, unlit, and in their original packaging.

• Please contact us at ashandaura.byali@gmail.com within 14 days of receiving your order to initiate a return.

• Customers are responsible for the cost of return shipping.

• Once we receive and inspect the returned item, we will issue a refund for the original product price (shipping costs are non-refundable) to your original payment method.

We are unable to accept returns or issue refunds for candles that have been lit or used.

Sale Items & Gift Cards

Only regular-priced items may be refunded. Sale items and gift cards are final sale.

If you have any questions at all about our policy or your order, please don't hesitate to reach out to us at ashandaura.byali@gmail.com.